Refund policy
At SunnySwimwear, we want you to feel confident, radiant, and completely satisfied with every purchase. Your happiness matters to us, and we are committed to making your shopping experience smooth, transparent, and worry-free.
1. Return Eligibility
We accept returns within 30 days from the date your order is delivered.
To be eligible for a return, items must meet the following conditions:
- Unworn, unused, and in original condition
- All original tags and packaging included
- No signs of wear, damage, or washing
- Hygiene liner must remain intact (for swimwear)
Due to hygiene reasons, we reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items are not eligible for return:
- Worn or washed swimwear
- Items without hygiene protection
- Final sale or clearance items (if stated)
- Gift cards
3. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method
- Processing time: 5β10 business days depending on your bank/provider
Please note: Original shipping fees (if any) are non-refundable.
4. Exchanges
We do not offer direct exchanges at this time.
If you would like a different size or style, please:
- Return your original item
- Place a new order
5. Return Shipping
- Customers are responsible for return shipping costs
- We recommend using a trackable shipping service
- SunnySwimwear is not responsible for lost return packages
6. Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Include:
- Order number
- Clear photos of the issue
We will resolve the issue quickly with a replacement or refund.
7. Late or Missing Refunds
If you havenβt received your refund yet:
- Check your bank account again
- Contact your payment provider
- Then contact us for assistance
8. Contact Us
For any return-related questions:
Email: support@SunnySwimwear.store